How It Works
Your path to better mental health starts with a few simple steps.
Complete Your Intake
Start with one secure intake form. Tell us how to contact you, what support you are seeking, and whether you use Medicaid, Medicare, private insurance, or self-pay.
Our Team Contacts You
We review your intake, discuss the appropriate level of care, and process your preferred coverage pathway:
- MedicaidWe verify your Medicaid insurance, complete your assessment, and get you authorized for services.
- InsuranceWe verify your benefits and calculate any copays before you begin.
- Private PayYou review our transparent pricing and can use HSA/FSA funds.
Begin Care — Your Next Steps
Once your insurance is verified and we receive your intake information, our office staff will reach out directly to discuss your treatment plan, match you with the right clinician, and coordinate next steps. No extra forms to fill out — we handle it from here.
You'll select the service that fits your needs. Our team will personally consult with you throughout the process and recommend the option that best suits your goals — whether that's individual therapy, family counseling, or something else.
Whichever pathway you choose, you can meet with your clinician:
Telehealth
Secure video sessions where your clinician is authorized to practice. Contact us to confirm availability in your state.
In-Person
At our College Park clinic
Questions before you start
Where is Progressive Counseling located?
Our office is at 6175 Old National Hwy, Suite 420, College Park, GA 30349. Call 404-209-1209 to confirm office hours, service availability, parking, entrance access or transportation needs before your visit.
Get directions to the College Park officeDo I need to take the quick assessment?
No. The self-check is optional. You can start services and complete intake directly, or download the intake packet to print and complete by hand. Contact intake for return instructions; do not send sensitive health information through a general contact message.
Which ages and locations are eligible?
Our adult Medicaid pathway serves Georgia adults. For a child or adolescent, ask intake to confirm the service's age requirements, guardian consent and current availability. In-person care is based at our College Park office. Telehealth requires confirmation of your location, the clinician's authorization and plan eligibility; it is not automatically available nationwide.
Will my insurance cover counseling?
CareSource and Amerigroup are Medicaid plans. Participation alone does not guarantee coverage for every service. Intake verifies your plan, benefits, clinician participation and any referral or authorization requirements. Ask about expected out-of-pocket costs before scheduling. Read about Medicaid or commercial insurance verification.
What happens after intake or a referral?
The team reviews your request and contacts you about appropriate next steps and available appointments. A request does not guarantee acceptance or an appointment date. Bring identification, current insurance information if applicable and any requested documents. Professionals and family members can make a referral here.
