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Client's Rights

ALL PERSONS RECEIVING SERVICES FROM PCCS LLC. SHALL RETAIN AND ENJOY ALL CONSTITUTIONAL, AND STATUTORY RIGHTS, BENEFITS AND PRIVILEGES GUARANTEED TO ALL CITIZENS OF THE STATE OF GEORGIA AND THE UNITED STATES OF AMERICA, EXCEPT THOSE SPECIFICALLY LOST THROUGH DUE PROCESS BY A COURT OF LAW. IN ADDITION, ALL PERSONS SHALL HAVE THE RIGHT GUARANTEED BY THE SUBSTANCE ABUSE CLIENT’S BILL OF RIGHTS, UNLESS AN EXCEPTION IS SPECIFICALLY AUTHORIZED BY THESE STANDARDS OR AN ORDER OF A COURT OF COMPETENT JURISDICTION. EACH CLIENT SHALL BE NOTIFIED OF THESE GUARANTEED RIGHTS AT ADMISSION. SHOULD THE CLIENT BE A MINOR, HIS/HER PARENT OR LEGAL GUARDIAN, INCLUDING COURT ORDERED GUARDIANS, SHALL ALSO BE INFORMED. IF THE CLIENT CANNOT UNDERSTAND THE LANGUAGE IN THE BILL OF RIGHTS, AN ORAL EXPLANATION SHALL BE GIVEN IN A LANGUAGE THAT THE PERSON CAN UNDERSTAND. EACH PERSON SERVED BY PCCS CAN EXPECT:

1. To be treated with respect and dignity by all PCCS behavioral health and substance abuse outpatient treatment personnel are expected to perform all services in a manner that protects, promotes and respects individual human dignity.

2. The right to a safe, sanitary and humane living and/or treatment environment.

3. The right to a humane psychological environment that protects him/her from harm, abuse, neglect, and/or exploitation.

4. To be provided services in an environment which provides reasonable privacy, promotes personal dignity, and provides the opportunity for improved functioning.

5. To be afforded the opportunity to participate in the treatment planning, and receive information regarding the to be provided in order for informed consent, or refusal of consent, to be given to the proposed treatment. This shall stand unless a court of competent jurisdiction or, in emergency situations as defined by law, abridges the rights of the client.

6. The right to receive service(s) and/or appropriate referral suited to his/her conditions and needs without regard for race, color, age, gender, marital status, sexual orientation, religion, spiritual values, ethnic origin, co- occurring disorder, degree of disability, handicapping condition, legal status, and/or the ability to pay for the services.

7. To never be neglected and/or sexually, physically, verbally or otherwise abused, harassed, humiliated or punished.

8. The right to be provided with prompt, competent, appropriate services and an individual treatment plan.

9. The right to permit family members or significant others to be involved in their treatment and treatment planning.

10. The right to not be subjected to unnecessary, inappropriate, or unsafe termination from treatment. Discharge shall not take place as punishment for displaying symptoms of the client’s disorder.

11. The right to have their records treated in a confidential manner within 42 CFR part 2 and HIPAA regulations.

12. The right to review their records according to the policies and procedures set forth by PCCS that are in accordance with State and Federal laws including 42 CFR part 2 and HIPAA regulations.

13. The right to refuse to participate in any research project or medical experiment without specific informed consent as defined by law and that such refusal shall not affect the services available to the person served.

14. The right to voluntarily participate in work therapy and to be paid reasonable compensation for such work.

15. The right to request the opinion of an outside medical or psychiatric consultant, at the expense of the person served; and/or to request an internal facility consultation at no cost.

16. The right to assert grievances with respect to any alleged infringement of these stated rights or any other statutorily granted rights.

17. The right to never be retaliated against, or subject to any adverse conditions or treatment services solely or partially because of having asserted any of the person served rights listed in this document.

18. The right to have their funds managed in an ethical and appropriate manner that prohibits fiduciary abuse.

19. The right to mechanisms that will facilitate access and/or referrals to legal services, advocacy services, self-help groups, guardians and conservators.

20. The right to be informed that services can be refused and that there could be consequences to refusal of services.

21. The right to an expression of choice of release of information.

22. The right of choice of concurrent services.

23. The right of choice of composition of treatment team.